Frequently Asked Questions
Find answers to the most common questions about our products, delivery, and policies.
1. Size & Fitting
How to measure the correct size? Is a size chart available?
Yes, a detailed size chart is available with every product. For bras, the method to measure band size and cup size is shown with images. If you’re confused, send us your measurements on WhatsApp and we’ll guide you.
What if the size doesn’t fit? Can it be returned or exchanged?
Yes, you can request a return/exchange within 3 days of delivery.
Condition: The product must not be used or washed and all tags must be attached.Due to hygiene reasons, panties cannot be returned or exchanged.
Return Cost Details:
1.Brand’s Fault: If you receive the wrong size, wrong model, or a faulty/damaged product, the return charges will be split 50% by the brand and 50% by the customer.
2.Customer’s Choice: If there is no fault in the product and you want to return only because you changed your mind or didn’t like it, then 100% of the delivery + return charges will be paid by the customer.The brand will not bear any cost.
Note:
- Used, washed, or damaged products sent back will not be accepted.
- Order number and unboxing video are mandatory for exchange or return.
Condition: The product must not be used or washed and all tags must be attached.Due to hygiene reasons, panties cannot be returned or exchanged.
Return Cost Details:
1.Brand’s Fault: If you receive the wrong size, wrong model, or a faulty/damaged product, the return charges will be split 50% by the brand and 50% by the customer.
2.Customer’s Choice: If there is no fault in the product and you want to return only because you changed your mind or didn’t like it, then 100% of the delivery + return charges will be paid by the customer.The brand will not bear any cost.
Note:
- Used, washed, or damaged products sent back will not be accepted.
- Order number and unboxing video are mandatory for exchange or return.
What is the correct way to check bra fitting?
1. The band shouldn’t be too tight, you should fit 2 fingers under it.
2. Breasts shouldn’t spill out of the cups.
3. Straps shouldn’t slip off shoulders.
4. The center gore should sit flat against your chest.
2. Breasts shouldn’t spill out of the cups.
3. Straps shouldn’t slip off shoulders.
4. The center gore should sit flat against your chest.
Do you carry plus sizes?
Yes, we have band sizes from 32 to 44 and cup sizes from A to E available.
2. Material & Comfort
What fabric are the products made of?
We use:
1.Spandex: Stretchable
2.Polyester: Durable
3.Rayon: Soft
4.Nylon: Shiny
Material is mentioned in each product’s description.
1.Spandex: Stretchable
2.Polyester: Durable
3.Rayon: Soft
4.Nylon: Shiny
Material is mentioned in each product’s description.
Is the material skin-friendly and allergy-free?
Yes, we use skin-friendly and breathable fabrics. We have a separate 100% cotton collection for sensitive skin.
Which material is best for daily wear?
Cotton or cotton-blend is most comfortable for daily use because it absorbs sweat and allows air flow. You can also choose a product based on your skin-friendly fabric preference.
Do you have both padded and non-padded options?
Yes, both options are available. Use filters to select your preference.
3. Privacy & Packaging
Is the product name written on the delivery package?
No, only our company name or logo is on the package. What’s inside is not mentioned anywhere.
Is the packaging completely private and plain?
Yes, we pack in plain flyers, brand packaging, or cartons. You cannot guess the contents from outside.
Will the delivery person know what's inside?
No, the package is sealed and delivery staff do not know what product is inside.
Will payment be required at delivery?
No, all orders are on advance payment.The delivery person will only hand over the sealed package, no payment will be collected.
4. Order & Delivery
How do I place an order?
Add to Cart on the website and checkout. Payment is required first to confirm your order.You can pay via Bank Transfer, JazzCash, EasyPaisa, or Debit/Credit Card. Or send a screenshot of the product on WhatsApp and we’ll share payment details.
Is Cash on Delivery available?
No, we do not offer Cash on Delivery. All orders are confirmed after full advance payment. This helps us process your order faster with secure private packaging.
How many days will delivery take?
Once payment is received, orders are dispatched within 24 hours. Delivery takes 2-3 days in Lahore, Karachi, Islamabad. 3-5 working days in other cities. Delays may also occur due to accidental reasons or government orders.
Do you deliver all over Pakistan?
Yes, after advance payment confirmation, we deliver to all major and small cities across Pakistan.
5. Care Instructions
How should I wash undergarments so they don't get damaged?
Hand wash with cold water and mild detergent. Don’t wring. Press in a towel to dry.
Can I machine wash them?
Lace and padded bras can get damaged in machines. If you must machine wash, use a lingerie bag on Delicate Mode.
How to prevent color fading?
Wash separately for the first 2-3 times. Don’t mix dark and light colors. Dry in shade, not direct sunlight.
6. Types & Usage
What's the difference between T-shirt bra, sports bra, and push-up bra?
T-shirt bra: seamless, for daily use.
Sports bra: for support during workout.
Push-up bra: for lift.
Sports bra: for support during workout.
Push-up bra: for lift.
Which bra is best for pregnancy or nursing?
Nursing bra or maternity bra. They have clips for easy feeding and are usually wirefree.
What's the benefit of seamless panties?
They don’t create visible lines under tight clothes. Gives an invisible look.