Shipping Policy

At HiSIS Intima, we aim to provide reliable, discreet, and efficient shipping services to our customers both within Pakistan and internationally. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

• Orders are processed after confirmation and successful payment
• Processing time: 1–3 business days (excluding public holidays)
• Customers may be contacted for order verification if required

2. Domestic Shipping (Within Pakistan)

• Delivery across Pakistan through trusted courier partners
• Estimated delivery: 2–5 business days (location dependent)
• Delivery timelines may vary due to weather, strikes, or unforeseen circumstances

3. International Shipping

• Shipping available to selected countries
• International customers can place orders via website
• Shipping charges, customs duties, and taxes are borne by customer
• Estimated delivery: 7–15 business days (destination dependent)
• Delivery times may vary due to customs procedures

4. Shipping Charges

• Calculated at checkout based on location, weight, size, and shipping method
• Customs duties/import taxes are the customer’s responsibility

5. Discreet Packaging

• All orders shipped in plain, discreet, unbranded packaging
• No product details on outer package
• Customer privacy and dignity strictly protected

6. Incorrect Address or Failed Delivery

• Customers responsible for accurate shipping details
• HiSIS Intima not responsible for delays/non-delivery due to incorrect addresses
• Re-shipping costs may apply for failed delivery

7. Customs, Duties & Taxes (International Orders)

• International orders may be subject to customs inspections
• Customs duties, taxes, or additional charges not included in product price/shipping
• HiSIS Intima not responsible for customs-related delays

8. Order Tracking

Tracking details provided once order is shipped. Customers can track orders using the provided tracking number.

9. Damaged or Lost Shipments

• Report damaged orders within 48 hours of delivery
• Claims for lost shipments handled per courier company policies
• HiSIS Intima assists customers in resolving shipping-related issues

10. Changes to Shipping Policy

HiSIS Intima may update this policy at any time. Changes are effective immediately upon website publication.

11. Contact Information

• Website: www.hisisintima.com
• Email: hisis.lsf@gmail.com
• Phone / WhatsApp: 0309-3135572